IVG Pro 12 Kit Not Working? Common Problems & How To Fix Them

The IVG Pro 12 Pod Kit has earned a reputation as one of the most reliable prefilled pod kits on the market, but like any rechargeable vape, you may occasionally run into a problem. The good news is that most issues are easy to solve and don't usually mean there's anything wrong with the device itself.

Whether you've just opened a new kit, fitted a fresh refill or you've been using your Pro 12 for a while, this guide covers the most common problems we see and the simple steps that usually get everything working again.

Before assuming there's a fault with your IVG Pro 12 Pod Kit, it's worth taking a minute to check the basics.

●    Is the battery charged?
●    Have you removed all seals and protective stickers from the pod and refill container?
●    Is the refill pack fully connected and sitting flush inside the device?
●    Have you left a new refill to prime for at least a minute before taking your first puff?
●    Are you using genuine IVG Pro 12 Refills?

It sounds simple, but we've found these quick checks solve a surprising number of issues without any further troubleshooting!

If you inhale and nothing happens, don't panic. In most cases, the problem is something simple rather than a fault with the device. The first thing we'd check is the battery. Even if you've only recently opened the kit, it may not have arrived fully charged. Plug it into a USB-C charger for a while and try again before assuming anything is wrong.

If the battery isn't the issue, remove the refill pack and fit it again. The pod and refill container should sit securely inside the device without any obvious gaps. Even a slight misalignment can stop the electrical connection from working properly.

Finally, double-check that you've removed every rubber stopper, sticker and protective seal from the pod and refill container before assembly. Missing one is more common than you might think and can prevent the device from working correctly.

Our tip: One of the first things we try whenever a Pro 12 isn't firing is simply removing the refill pack and fitting it again. It only takes a few seconds and fixes more issues than most people expect.

A burnt taste is one of the most common concerns we hear about, especially from people using a fresh refill for the first time. The most likely cause is that the mesh coil hasn't had enough time to absorb the e-liquid. Although the refill container is full, the coil itself still needs a short amount of time to become fully saturated before it's ready to vape.

If you've just installed a new refill, leave the device upright for around a minute before taking your first puff. Then start with a couple of gentle draws rather than long, deep inhales.

A burnt taste can also develop if you're chain vaping. Taking lots of puffs in quick succession doesn't always give the coil enough time to draw in more e-liquid, particularly during longer vaping sessions. Slowing down slightly between puffs is often enough to restore the flavour.

If the burnt taste appears after several days of use rather than immediately, it's usually a sign that the refill has reached the end of its life and it's time to fit a fresh IVG Pro 12 Refill Pod.

If the battery appears to be working, but you're getting little or no vapour, the issue is often linked to the refill rather than the device itself.

Start by checking whether you've recently fitted a new refill. If so, allow a little more time for the coil to prime before trying again. If you've already been using the refill for a while, ask yourself a couple of simple questions:

●    Has the flavour become noticeably weaker?
●    Has vapour production gradually reduced?
●    Does the device still light up when you inhale?

If the answer is yes, there's a good chance the refill has simply reached the end of its usable life. Replacing it should restore normal flavour and vapour production almost immediately.

It's also worth checking that the airflow around the mouthpiece isn't being blocked while you vape. The Pro 12 Kit is designed for a gentle mouth-to-lung inhale, so slow, steady draws usually produce the best results.

If your IVG Pro 12 Kit starts flashing, it's usually trying to tell you that something needs your attention rather than indicating a fault.

In most cases, flashing lights are caused by one of three things:

●    The battery is running low and needs recharging.
●    The refill pack isn't making a proper connection with the device.
●    The refill has reached the end of its life and needs replacing.

Start by charging the battery using a USB-C cable. If the flashing continues, remove the refill pack, check that it's clean and correctly assembled, then insert it again so it sits firmly inside the device.

If you've worked through those steps and the device is still flashing, trying a fresh refill pack is the next thing we'd recommend, as this will rule out any issue with the pod itself.

If your IVG Pro 12 is still producing vapour but doesn't feel as satisfying as it normally does, there are a few things worth checking before assuming something is wrong.

A low battery is often the simplest explanation. As the charge drops, performance can feel less consistent, so it's always worth giving the device a full charge before investigating further.

It's also worth thinking about how you're vaping. The Pro 12 is designed for a gentle mouth-to-lung inhale rather than fast, powerful draws. Slowing your inhale slightly gives the mesh coil more time to heat the e-liquid evenly, which often improves both flavour and vapour production.

Finally, consider how long you've been using the current refill. If you've noticed the flavour gradually fading over several days, it's usually a sign that it's time to replace it.

Most problems aren't caused by faulty hardware. They're usually the result of a few simple mistakes that are easy to avoid once you know what to look for.

1.    Not priming a new refill

Every new refill needs a little time for the mesh coil to absorb the e-liquid properly. Taking your first puff immediately after fitting it can lead to a harsh or burnt taste.

Our advice: Assemble the refill, leave the device upright for around a minute and then start with a couple of gentle draws.

2.    Taking long, hard puffs

The IVG Pro 12 is designed to replicate the feel of a cigarette. Very forceful inhales don't improve performance and can actually make the flavour feel thinner.

Our advice: Slow, steady mouth-to-lung draws consistently produce the best results.

3.    Chain vaping

Taking lots of puffs one after another doesn't always give the coil enough time to draw in more e-liquid.

Our advice: Leave a few seconds between puffs to keep the flavour clean and consistent.

4.    Trying to refill the pod yourself

The IVG Pro 12 is a closed prefilled pod system. Adding your own e-liquid can damage the pod, affect flavour and increase the risk of leaks.

Our advice: When the refill is empty, simply replace it with a genuine IVG Pro 12 Refill.

5.    Using non-genuine refills

While cheaper alternatives may seem tempting, they don't always fit correctly or deliver the same performance as genuine IVG products.

Our advice: Stick with genuine IVG Pro 12 Refills to ensure the best flavour, fit and reliability.

Unlike disposable vapes, the battery and refill don't run out at the same time. You'll recharge the device several times before it's time to replace the refill pack.

Signs it's ready for a replacement include:

●    Flavour becoming noticeably weaker.
●    Reduced vapour production.
●    A burnt or harsh taste that doesn't improve after charging.
●    The device lights up but produces very little vapour.

If you've worked through the troubleshooting steps above and you're still experiencing problems, fitting a fresh refill pack is often the quickest solution.

One thing we've noticed is that most IVG Pro 12 vape problems aren't actually faults with the device.

They're usually caused by something simple, such as a new refill that hasn't had time to prime, a battery that's ready for a recharge or a refill that's reached the end of its life. Once you understand how the Pro 12 system works, these become quick checks rather than frustrating problems.

That's one of the reasons we continue to recommend the IVG Pro 12. It's a dependable device that asks very little of you, and with a few good habits, it delivers consistently reliable performance day after day.

Browse our full range of IVG vape kits, compatible IVG Refill Pods and our complete IVG flavour guide, where we've reviewed the entire flavour range and shared our favourites from the Go Smoke Free team.

Whether you're replacing an empty refill or thinking about upgrading to a rechargeable prefilled pod kit, you'll find everything you need at Go Smoke Free.