You may return most new unopened items (excluding e liquids) within 14 days of delivery for a full refund excluding our postage costs we have incurred. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item etc.). If the item is reported as defective, we will check item for issue/fault before deeming it faulty.
You should expect to receive your refund within 7 working days of the return arriving with us and being deemed faulty, however, in many cases you will receive a refund more quickly. This time period includes the product testing and the time it takes your bank to process our refund request (3 to 5 working days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.