- Shipping Information
Customer service is as always our top priority and as such our streamlined and customer focused delivery service is second to none.
Getting Your Goods Fast
We know that once you've ordered our quality vaping products that you can't wait to get your hands on them and so we offer same day dispatch. If you complete your order before 3pm (Monday to Friday) your order will be dispatched that very same day in 99% of cases.
If you order after 3pm we'll dispatch the next working day, still ensuring that you receive your items as quickly as possible. Please bear in mind that there is no dispatch service available on a Sunday or over Bank Holidays and so orders made on these days will be dispatched as soon as possible on the next working day.
All orders over £25 qualify for free first class recorded delivery as standard. Orders under £25 will have a delivery charges detailed at checkout page prior to payment. On all orders, Royal Mail Special delivery is available for next day service which ensures delivery before 1pm next day (weekdays only). Please note that we can only guarantee dispatch of Special Delivery orders on orders made before 2pm and orders made after this point, may be dispatched the following day by Special Delivery.
Where's My Order?
A majority of our goods are sent via Royal Mail recorded (therefore require a signature on delivery) and orders may be traced using their dedicated Track and Trace service. If your order hasn't arrived within five working days of ordering, please get in touch and we will endeavour to help you locate your order. Please note that delays associated with Royal Mail are out of our control as once we provide Royal Mail goods, its up to their company to deliver goods in a timely manner.
We value our customers and work hard to ensure that your orders are promptly and properly shipped out. If you have any questions regarding shipping don't hesitate to email us and our customer service team will respond to your query as quickly as possible.